Welcome to the website of KHIVAM TECHNO POINT (OPC) PRIVATE LIMITED (“Company”, “we”, “our”, “us”).

Registered Office Address:
Door No. 4-7-102/26, 2nd Floor Sai Enclave,
Habsiguda, Uppal Mandal,
Medchal-Malkajgiri,
Secunderabad, Telangana – 500007, India.

By accessing, browsing, or using our website and services, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

1. Definitions

  • Website refers to the official e-commerce platform operated by KHIVAM TECHNO POINT (OPC) PRIVATE LIMITED.
  • User / Customer refers to any individual or entity accessing or purchasing from the website.
  • Products refer to grocery items and other goods available for sale on the website.
  • Services refer to online ordering, payment processing, and delivery services provided by the Company.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age.
  • You are legally capable of entering into a binding contract.
  • The information you provide is accurate and complete.

3. Account Registration

  • Users may be required to create an account to place orders.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • You agree to accept responsibility for all activities under your account.
  • We reserve the right to suspend or terminate accounts suspected of fraudulent or unauthorized activity.

4. Product Information

  • We strive to ensure that all product descriptions, images, and prices are accurate.
  • Minor variations in packaging, weight, or appearance may occur.
  • Availability of products is subject to change without prior notice.
  • We reserve the right to discontinue any product at any time.

5. Pricing and Payments

  • All prices displayed are in Indian Rupees (INR) unless otherwise stated.
  • Prices are subject to change without prior notice.
  • We reserve the right to correct pricing errors.
  • Payments must be made through the approved payment methods available on the website.
  • Orders will be processed only after successful payment confirmation.

6. Order Acceptance and Cancellation

  • Once an order is placed, you will receive an order confirmation.
  • We reserve the right to accept or reject any order at our discretion.
  • Orders may be canceled due to product unavailability, pricing errors, or suspected fraudulent activity.
  • Customers may cancel orders before dispatch. After dispatch, cancellation may not be possible.

7. Delivery Policy

  • Delivery timelines are estimates and may vary due to unforeseen circumstances.
  • Customers must provide accurate delivery information.
  • We are not responsible for delays caused by incorrect addresses or unavailability of the recipient.
  • Risk of loss or damage passes to the customer upon delivery.

8. Returns and Refunds

  • Perishable items (such as fresh vegetables, fruits, dairy products) may not be eligible for return unless damaged or defective at delivery.
  • Any issues must be reported within [24/48 hours] of delivery.
  • Refunds, if approved, will be processed to the original payment method within a reasonable time.
  • We reserve the right to refuse return requests that do not meet our policy criteria.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Engage in fraudulent transactions.
  • Interfere with the website’s functionality or security.
  • Upload or transmit malicious software.

Violation of these terms may result in legal action and termination of access.

10. Intellectual Property

  • All content on the website including logos, text, images, graphics, and software is the property of KHIVAM TECHNO POINT (OPC) PRIVATE LIMITED.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Limitation of Liability

  • We shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
  • Our total liability shall not exceed the amount paid for the purchased product.

12. Privacy

Your use of our website is also governed by our Privacy Policy. We are committed to protecting your personal information and ensuring secure transactions.

13. Force Majeure

We shall not be held responsible for delays or failure in performance due to events beyond our reasonable control, including natural disasters, government restrictions, strikes, or technical failures.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Secunderabad, Telangana.

15. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.

16. Contact Information

For any questions, concerns, or complaints regarding these Terms and Conditions, please contact:

KHIVAM TECHNO POINT (OPC) PRIVATE LIMITED
Door No. 4-7-102/26, 2nd Floor Sai Enclave,
Habsiguda, Uppal Mandal,
Medchal-Malkajgiri,
Secunderabad, Telangana – 500007